Services
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Business Activities
- To provide comprehensive handling of Express courier shipments providing.
- Pick up (Door / Airport)
- Customs clearance (origin / destination)
- Air Transportation
- Delivery at destination (Airport / Door)
Door to Door
Pick up from your premises, clearance through customs both at point of origin and destination and delivery at the consignee designated address as per your specified instructions. You/ your consignee must, however, provide necessary documents for customs clearance of commercial shipments at origin and destination as well pay duties and taxes if leviable by the customs.Documents and sample shipments do not require such documents. Other Services, we provide are
- Door to Airport
- Airport to Airport
- Airport to Door
In all above service situations we provide our own customs clearance facilities directly (as we have our own CHA), or through our assigned clearing agents.
Our on board Courier Licence authorizes us to custom clear Express Courier Shipments originated by us or consigned to us at the Express Terminals at Delhi and Mumbai.
We provide booking and forwarding services for domestic shipments by Air, Rail and Road for time bound delivery.
We Handle
- Commercial shipments
- Non – Commercial Sample Shipments
- Documents
Term Of Carriage
In the unlikely circumstances where the shipment is mishandled, the complaint and the resulting claim may be handled strictly within the preview of the terms of conditions of contract of carriage mentioned at the back of the Sure Way Express courier air waybill subject to the claims approval by the courier company whose services are used to carry shipment to its destination.
Procedure to file claim as mentioned below must be adhered to and claim filed within acceptable time limits and with all required documents.
Claims For Delay And Damage
All claims must be notified in writing to the concerned Courier Company within 7 days after delivery of the shipment, failing which no action for damage may be brought against the courier company. Receipt of the shipment by the consignee without written notice of damage on the delivery receipt is prima facie evidence that the shipment was delivered in good condition. As a condition for considering any claim for damage the consignee must make the contents, original shipping cartons and packaging available for inspection by the courier company.
Claims For Loss, Non-Delivery And Mis Delivery
All claims for Loss, non-delivery or mis-delivery must be received by the courier company within 7 days after the shipment is accepted by the courier company.
Documents to be enclosed for claim
- Written Notice of Claim on Shipper’s letterhead.
- Copy of Invoice.
- Any other relevant supporting documents.
Freight charges
The courier company is not obligated to act on any claim until all transportation charges have been paid; the claim amount must not be deducted from those charges.
Legal Action
The right to damages against the courier company shall be extinguished unless a legal action is brought within two (2) years from the date of delivery of the shipment or the date the shipment should have been delivered.
Prohibited Items
- Alcoholic beverages
- Animal skins
- Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
- Dangerous goods / Hazardous materials
- Firearms
- Tobacco and tobacco products
- Money, negotiable items & payment cards
- Pornographic materials
- Furs
- Ivory and ivory products
- Live animals
- Perishable goods
- Personal effects
- Plants
- Seeds
- Unaccompanied baggage
- White Goods (fridges, ovens, etc.)